Refund Policy

1. Overview

At BidWheels.net, we strive to ensure a transparent and fair auction experience for all users. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting a refund.

2. Refund Eligibility

You may be eligible for a refund in the following circumstances:

2.1 Auction Cancellation by Seller

If the seller cancels an auction after you have won, you will receive a full refund of any payments made.

2.2 Vehicle Misrepresentation

If the vehicle received significantly differs from the description provided (e.g., wrong model year, undisclosed damage, title issues), you may be eligible for a refund.

2.3 Technical Errors

If a technical error on our platform caused an incorrect bid to be placed or prevented you from bidding fairly.

2.4 Duplicate Payment

If you accidentally made duplicate payments for the same auction.

2.5 Unauthorized Transaction

If your account was compromised and an unauthorized bid was placed without your consent (requires proof of unauthorized access).

3. Non-Refundable Items

The following are generally NOT eligible for refunds:

• Buyer's Remorse: Changing your mind after winning a bid
• Shipping Costs: Shipping and delivery fees (unless the vehicle was not delivered)
• Inspection Fees: Third-party inspection services you arranged
• Storage Fees: Fees incurred due to delayed pickup
• Normal Wear and Tear: Minor imperfections consistent with vehicle age and mileage
• Aftermarket Modifications: Disagreement with modifications made by previous owners

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at billing@bidwheels.net within 14 days of auction end
2. Provide your order number, vehicle details, and reason for refund request
3. Include any supporting documentation (photos, inspection reports, communication with seller)
4. Our team will review your request within 3-5 business days

4.2 Investigation Process

Upon receiving your refund request, we will:

• Review the auction details and bid history
• Contact the seller for their perspective
• Request additional documentation if needed
• Make a determination within 5-7 business days

4.3 Approved Refunds

If your refund is approved:

• You will receive a confirmation email
• Refunds will be issued to the original payment method
• You will be notified once the refund is processed

4.4 Denied Refunds

If your refund is denied, we will provide a written explanation. You may appeal the decision by providing additional evidence.

5. Refund Timeline

Payment Method	Processing Time	Funds Availability
Credit Card	3-5 business days	5-10 business days (depending on bank)
Bank Transfer	5-7 business days	7-14 business days

6. Dispute Resolution

6.1 Escalation Process

If you disagree with our refund decision, you may escalate the dispute through the following channels:

1. Level 1: Request review by a senior support agent
2. Level 2: Escalate to the Billing Department Manager
3. Level 3: Submit a formal dispute via our dispute resolution form

6.2 Third-Party Mediation

If a resolution cannot be reached, either party may request binding arbitration through the American Arbitration Association (AAA).

7. Chargebacks

If you dispute a charge with your bank or credit card company without first requesting a refund through our process:

• Your account will be suspended immediately
• You will be responsible for any chargeback fees incurred
• We reserve the right to pursue collection of valid debts
• Your information may be shared with collection agencies

8. Contact Us

For refund-related questions or to submit a refund request, please contact our billing department: